Delete your account
How to permanently close your Avatok account and what happens to your data.
Account deletion is permanent and irreversible. Read this before you click.
How to delete
Profile settings → Private settings → Delete account. You'll re-enter your password, confirm by typing your handle, and click Delete forever. The deletion runs immediately.
What gets deleted
- Your profile, bio, avatar, listings, and posts.
- Your account credentials (email, password hash, OAuth links).
- Your messages and chat history.
- Your wallet — see the next section.
What gets retained, and why
US financial regulations require us to retain certain transaction records for 7 years even after account deletion. We retain:
- The transaction history of bookings and payouts (without the personal profile attached — it becomes pseudonymous after deletion).
- Any KYC records Stripe holds on its side, which are governed by Stripe's own retention policy.
- Records related to active disputes, chargebacks, or law-enforcement requests.
If you have a positive wallet balance
Trigger a manual payout first. The deletion flow refuses to proceed while you have an unpaid wallet balance.
If you have active bookings
The deletion flow refuses to proceed while you have upcoming bookings. Cancel or complete them first.
If you change your mind
There's a 30-day grace window after deletion during which you can write to support@avatok.ai to restore the account. After 30 days the deletion is irreversible.
Write to support@avatok.ai. We answer every email and we'd rather hear from you than have you give up.