This page explains how tokens and the in-app wallet work on avaTOK. It sits alongside our Terms of Service, Refunds & Cancellations policy, Payouts & Withdrawals policy, and Pricing & Fees page.
1 token = 1 US cent (US$0.01). The rate is fixed, so 100 tokens are US$1.00. Tokens you have not spent are not stuck in the app — an unused balance can be withdrawn, subject to verification and to any transfer fee and tax shown before you confirm. See Payouts & Withdrawals.
1. Who you are dealing with
Which company holds your balance depends on where you are:
- Ava Global International Pvt Ltd, Mumbai, India — contracts with and serves customers in India, and handles India transactions and payouts under Indian law and GST.
- Ava Global International, Inc., Delaware, USA — contracts with and serves international (non-India) customers, and handles international transactions and payouts.
2. What a token is
A token is an in-app unit of account. It records how much service you are entitled to use on avaTOK. One token is worth one US cent (US$0.01), and 100 tokens are US$1.00. That rate is fixed: it is the rate used to price features, to convert a top-up into tokens, and to work out what an unused balance is worth when you withdraw it.
3. Top-ups convert into tokens
When you top up — in INR for India, or in USD or another supported currency internationally — the amount you pay is converted into tokens at the fixed rate of 1 token = US$0.01 and credited to your wallet. Where you pay in a currency other than USD, the exchange rate used is the one shown at the time of the top-up. Once converted, the balance is expressed and used in tokens.
4. What tokens are not
A token has a fixed value of US$0.01 for pricing on avaTOK and for working out what an unused balance is worth when it is withdrawn. Beyond that, a token is not a deposit, not a bank balance, not e-money or a payment instrument, not a security or investment, and not a cryptocurrency or virtual digital asset. Tokens do not earn interest, they cannot be transferred to another person's account, and they carry no ownership or profit rights in either company. They are spendable only inside avaTOK — the one way to take value out is a withdrawal under Payouts & Withdrawals.
5. What tokens can be spent on
- AI features inside the app.
- Marketplace purchases — digital services offered by other users.
- Consultations — live consultancy sessions you book on the platform.
The token cost of a feature or service is shown before you confirm. Costs may change over time; see Pricing & Fees. Some features may be unavailable in some countries, or may be turned off temporarily.
6. Your balance
Your current token balance and recent activity are shown in the app. Please check your balance and transaction history regularly and tell us promptly if something looks wrong.
7. Correcting balance errors
We may adjust a balance to correct a technical error, a duplicate credit, a failed or reversed payment, a chargeback, or credit issued in error or obtained through abuse of a promotion. Where we make an adjustment, we will normally record it in your transaction history. If you disagree with an adjustment, contact support@avatok.ai.
8. Withdrawing unused tokens
Unused tokens may be withdrawn. They convert back at the same fixed rate — 1 token = US$0.01 — subject to verification and to any transfer fee and tax shown at the time of withdrawal. India payouts go to a verified UPI address linked to your Indian bank account, and Indian GST applies where it is due; international payouts are handled by the US entity. The full rules are on the Payouts & Withdrawals page.
Tokens already spent are consumed and cannot be withdrawn. Refund rules are set out in Refunds & Cancellations.
9. Suspension and account closure
If your account is suspended — for example while we investigate suspected fraud, a chargeback, or a breach of our Terms of Service — we may temporarily prevent you from spending or withdrawing your balance while the matter is reviewed.
If you close your account, or if we terminate it, you may ask us to withdraw any remaining unused balance, subject to verification, the applicable fee, any tax, and any amount we are entitled to set off or are required by law to withhold. We may decline to release a balance where doing so would be unlawful, or where the balance is linked to fraud or to a breach of our Terms.
10. Expiry
Tokens do not carry an expiry date under this policy. If that ever changes, we will say so here and give notice in the app before it takes effect.
11. Changes to this policy
We may update this policy from time to time. We will post the updated version here and revise the "Last updated" date above.
12. Contact
Wallet, billing, and payout questions: support@avatok.ai. General enquiries: hello@avatok.ai. See also our Terms of Service and Privacy Policy.