It’s a 30-day grace period, not instant deletion
Tapping Delete account in Settings does not wipe your data right away. avaTOK schedules the deletion for 30 days later and marks your account as pending. Nothing about your profile, listings, bookings, or history is touched during those 30 days.
Step by step
- You tap Delete account and confirm in the dialog. The app calls avaTOK’s servers to schedule the deletion; if that call fails, you’ll see an error and your account is not scheduled — nothing silently happens in the background.
- You’re signed out. Your sign-in is not deleted at this point — it’s kept intact on purpose, specifically so you can sign back in and reactivate during the grace window.
- The 30-day clock runs. Your account, content and history stay exactly as they were.
- If you sign back in during those 30 days, avaTOK checks for a pending deletion on every login (Google or email code) and tells you the account is scheduled for deletion. You’re offered the choice to reactivate — cancelling the deletion — or to stay signed out and let it proceed. If you sign back in during the grace period and aren’t shown this choice, email support@avatok.ai straight away so the deletion can be cancelled for you.
- If the 30 days pass with no reactivation, the deletion cascade runs and removes your data from avaTOK’s systems, as described below.
What is removed after the 30 days
Once the grace period elapses, avaTOK deletes your profile, settings, uploaded media and files, message inbox, follows/blocks/mutes, push tokens, community memberships, verification status, calendar connections, marketplace listings and creator profile, your login account, and your analytics identity, among other stores tied to your account.
What is kept on purpose — this is not a bug
Some things are intentionally not deleted, usually with your identity scrubbed from them so they can no longer be traced to you:
- Your wallet/transaction ledger is kept for financial record-keeping, with your details anonymised. Any unused token balance left when the grace period ends is forfeited, so withdraw what you can first. If tokens are held in escrow for an unfinished booking, the whole deletion waits until that booking is resolved.
- Bookings and calendar events you had with other people are kept, with your identifier replaced so the other party’s and finance records still work.
- Reviews you wrote are kept, shown as posted by a deleted user.
- Reports filed against you by other people are kept — only reports you filed against others are removed.
- Messages the other person already received stay in their inbox; only your own copy is purged.
- If your account is under a legal hold (for example a serious-harm report we’re required to preserve), deletion is paused for as long as the law requires.
Your biometric / liveness data specifically
Your liveness verification evidence is not wiped the instant you request deletion. It isn’t touched during the 30-day grace period, so if you reactivate you keep your verification; after that it’s destroyed on the schedule in the retention policy, which for some users is later than the 30 days. See Verification & KYC and the full Biometric Data Retention & Destruction Schedule for exact timing.
What might not be fully automatic yet
avaTOK’s deletion process cascades across many separate systems, and a couple of things are worth knowing plainly rather than assuming:
- If you’ve used avaTOK under more than one account identifier over time (for example after changing sign-in providers), data saved under an older identifier that the system no longer recognises as “you” may not be caught by the automatic cascade.
- Some connected external services are cleaned up on a best-effort, retrying basis rather than instantly, so a brief lag before everything disappears everywhere is normal.
If you want confirmation that your data was fully removed, or you believe something was left behind after your 30-day grace period ended, don’t assume it will resolve itself — ask us directly.
Ask for a manual check or purge
Email privacy@avatok.ai (or grievance@avatok.ai for a formal complaint) with your account email and what you’d like checked or removed. This is the right route for confirming a deletion actually completed, or flagging data you believe is still hanging around after your grace period ended. See Report a problem and our Grievance Redressal policy for what to include and the timelines we work to.
Changed your mind before you even deleted?
If you haven’t tapped delete yet, there’s nothing to undo. If you have, and you’re still inside the 30-day window, simply signing back in is enough — you’ll be offered the chance to cancel the deletion right there.