Device checks
Before you join a live show or 1:1 session, both on the web and in the app, you go through a short device check:
- Camera preview — you see your own video before anyone else does.
- Microphone level — a live meter shows whether your mic is actually picking up sound, with a visible bar and a “No microphone input detected yet” / “Microphone input detected” status, so a muted or wrong device is obvious before you’re on the call.
- Speaker test — a button plays a short test tone; you confirm you heard it. If it fails to play, you’re told to check your browser’s audio permissions.
Running these checks first means a device problem shows up on your side, privately, rather than as a customer wondering why they can’t hear or see you.
The waiting room
Once your checks pass, you join the session and land on a waiting screen until the other person also joins — you’ll see something like “Waiting for the other participant…”. Nothing about your video or audio is shared publicly until then; it’s just you, waiting.
Starting a live show
For a live show, you press Start live to begin broadcasting once you’re ready — the show doesn’t start on its own. Viewers can join any time within the scheduled window; the show doesn’t wait for them to arrive, and new tickets can be bought for about 15 minutes after the scheduled start. If you haven’t gone live by then, tickets are refunded as a no-show on your side.
Starting a 1:1 session
For a 1:1 consultation, both you and your customer go through your own device checks and land in the waiting room for that booking. The session becomes active once you’re both connected.
Ending a session
A live show isn’t cut off the instant its scheduled time is up — there’s a short grace period afterwards before the platform marks it complete, so running over by a few minutes doesn’t end your broadcast mid-sentence. A 1:1 session’s slot is booked for a fixed duration; both of you can end it when you’re done.
If someone doesn’t show up
- If you join and connect but the buyer never does, the booking still counts as delivered and you’re paid your share — the time was reserved for them.
- If the buyer joins and connects but you don’t, it’s treated as a no-show on your side, and the buyer gets a full refund.
For what happens to your payment more generally — including refunds and payouts — see Refunds and Withdrawing your earnings.