Reporting is one tap away
Inside the app, reporting and blocking a user, listing or piece of content is built into the report tool right where you see it — use that first if you can, it gets your report to the right place fastest. Violations of our Community Guidelines can lead to content removal, feature limits, or account suspension or termination depending on severity.
Reporting a user or a listing
Use the in-app report tool, or email support@avatok.ai. Include as much as you can:
- The account handle or listing you’re reporting, with a link if you have one.
- What happened, and roughly when.
- Screenshots or other evidence, if you have them.
If you find AI-generated content objectionable, the same address — support@avatok.ai — is where to flag it for review.
A billing or payout problem
For anything about tokens, a charge, a payout, or a failed withdrawal, email support@avatok.ai with your account email, what you expected to happen, and what actually happened. See also Withdrawing your earnings and the Payouts & Withdrawals policy.
Filing a formal complaint (Grievance Redressal)
For a formal complaint under India’s IT Intermediary Guidelines, 2021 — about unlawful content, a decision avaTOK took on your account or content that support hasn’t resolved, misuse of your personal data, or non-consensual intimate imagery — email grievance@avatok.ai with the subject line Grievance. This reaches avaTOK’s Grievance Officer, Depika Singh, directly.
Include what you can: your full name and the email/phone linked to your account, a clear description of the harm, the exact location of the content (link, handle, group, approximate date/time), any evidence you have, and the outcome you’re seeking. One complaint per issue keeps the record clear.
Timelines under the IT Rules, 2021:
- Acknowledgement — within 24 hours of receiving your complaint.
- Resolution — within 15 days.
- Non-consensual intimate imagery (nudity, a sexual act, or impersonation, including morphed or AI-generated images) — acted on within 24 hours.
Full detail, including what happens after you file and how to escalate, is in our Grievance Redressal policy.
Other ways to reach us
- General support and feedback — support@avatok.ai, or the Contact us form.
- Privacy and data requests — privacy@avatok.ai.
- Copyright infringement — see DMCA / Copyright.
- Anything else — hello@avatok.ai.
If someone is in immediate danger, contact your local emergency services first — avaTOK is not an emergency service.